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General Promotional Terms:
1.2 You should check these Standard Promotional Terms and any applicable Specific Promotional Terms before participating in any Promotion.
1.3 In the event of any conflict or inconsistency between these Standard Promotional Terms, any applicable Specific Promotional Terms and the Terms and Conditions of Use, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.
1.4 You can print a copy of these Standard Promotional Terms by selecting the print option from the “File” menu of Your browser.
1.5 Your use of each Platform itself and of any services available through that Platform are subject to the Rules.
Promotions and Promotion Periods
2.1 We may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real-money bonuses or some other form of incentive), prize draws, competitions, contests, leagues, tournaments or other form of Promotion, or a combination of any of these. The particular form of Promotion will be described, and full details set out, in the communications (such as e-mails, computer pop-ups and letters) We issue to tell You about each Promotion (each a Promotion Communication) and/or on the individual web landing page for the relevant Promotion.
2.2 For the purposes of all Promotions, the promoter is the entity You have contracted with under the Terms and Conditions of Use (“We”, “Us” and “Our”).
2.3 The period of time during which each Promotion will run (Promotion Period) will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified the relevant Promotion will end when it is discontinued on the Platform.
3.1 Unless otherwise indicated in the Promotion Communication, participation in each Promotion is open to players from any of Our Platforms but is limited to one per person, family, household, address or organisation to whom We send the Promotion Communication. We reserve the right to restrict participation in certain Promotions to players who fulfill specific selection criteria. Where a Promotion Communication permits multiple participants, We reserve the right, in Our sole discretion, to limit the number of participants.
3.2 Unless otherwise indicated in the Promotion Communication, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If You are not the intended recipient or within the intended category of recipient then the offer is null and void.
Eligibility to participate in Promotions
4.1 To be eligible to participate in any Promotion, You must:
(a) be eighteen (18) years of age or older, or the legal age of majority in Your home country, state or province;
(b) be legally entitled to use Our services in accordance with Our Terms and Conditions of Use;
(c) if the Promotion is specifically intended for players who are residents of and/or located in a particular country as stated in the applicable Specific Promotional Terms, be a resident of and/or located in that country;
(d) unless the applicable Specific Promotional Terms indicate that a “no purchase necessary” route is available and subject to section 5.2 below, have successfully completed registration on the Platform for the relevant service and opened a real money player account (Account) in accordance with Our Terms and Conditions of Use;
(e) satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and
(f) not be an Unauthorised Person (as defined in section 6, below);
(a Qualifying Player).
4.2 To be eligible to participate in any Promotion which is stated to be intended for new players or which is described as a “new player” or “sign up” offer (or similar), You must not previously have opened and made a deposit into an Account on any of Our Services. Such Promotions may not be used in conjunction with any other Promotion.
4.3 The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from You if You wish to participate in certain Promotions.
Participation in Promotions
5.1 Participation in any Promotion is voluntary.
5.2 To participate in a Promotion, You should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that Promotion and, where appropriate, the applicable Specific Promotional Terms. Where the Promotion Communication or landing page indicates that no purchase is necessary to participate in the Promotion, You may participate by sending an email to the address there specified.
5.3 Unless otherwise indicated in the applicable Specific Promotional Terms, entry into each Promotion may be used only once.
6.1 Unless the applicable Specific Promotional Terms indicate that a “no purchase necessary” route is available (or such other dispensation is available), participation in any Promotion is subject to You having made the required minimum deposit as may be required from time-to-time into Your Account, once opened, (Qualifying Deposit) unless the Specific Promotional Terms specify that a different Qualifying Deposit amount is required.
6.2 Transfers made between player Accounts (player “A” transferring money to player “B”) and reverse cash outs do not qualify as deposits for the purpose of any minimum Qualifying Deposit requirements.
Release and withdrawal restrictions
7.1 In relation to some Promotions, certain release requirements or, where appropriate, withdrawal restrictions must be satisfied, in addition to the general eligibility criteria set out in these Standard Promotional Terms, before a bonus may be used, played with or, where appropriate, withdrawn, or as a condition of being eligible for a prize or to compete in a competition, contest, league or tournament. Any such additional restrictions or requirements will be contained or referenced in the applicable Specific Promotional Terms. You may only withdraw any funds from Your Account obtained via a Bonus on our Sports Service when You have met the wagering restrictions associated with that Bonus offer. All Bonuses have to be wagered at odds of 1.70 or above.
Any bets placed at the Starting Price (SP) on Horse Racing shall not count towards meeting these bonus release requirements.
In the event that You withdraw funds in respect of which You have received, or are eligible to receive a Bonus, without having met any applicable release requirements, cash out restrictions or general eligibility criteria, You shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and We shall be entitled to deduct this from Your Account.
7.2 Where it is a requirement of any Promotion that a certain number of games, hands or wagers be played or placed, then unless otherwise indicated in the applicable Specific Promotional Terms, games, hands or wagers played or placed at tournament tables (unless the Promotion is a tournament) or at play money tables will not be counted.
7.3 Where it is a requirement of any Promotion that a certain number of Points be accrued, then unless otherwise indicated in the applicable Specific Promotional Terms, the reference to “Points” means standard Points accrued during the relevant Promotion Period only. Unless otherwise indicated in the applicable Specific Promotional Terms, Points accrued through “topping” or which have been redeemed or used in any way outside of the relevant Promotion will not be counted towards such requirement and once Points have been redeemed in connection with a Promotion they may not then be reclaimed.
7.4 Where it is a requirement of any Promotion that wagers be placed, then unless otherwise indicated in the applicable Specific Promotional Terms, bets placed in any game of (i) roulette on the winning number being red, black, odd, even, between the number range 1 – 18, or between the number range 19 – 36; (ii) single deck blackjack (iii) Bonus Pairs Blackjack; (iv) Triple Card Poker; (v) Texas Hold’em Bonus Poker; (vi) Final Score World Cup; and (vii) Tens or Better will not be counted as valid wagers for the purposes of meeting the cash out or wagering restrictions of any Promotion.
- How can a user withdraw money with Bwin?
Log in to your account, in “Cashier” click on the “Withdraw” button and choose the withdraw method you want. Then follow the instructions Bwin gives and your withdrawal will be approved.
- How long does it take to withdraw money from Bwin?
The withdrawals are reviewed by the Bwin team within 2 days. The process may take longer because of a previous withdrawal that has not yet been processed. Bear in mind that you can not withdraw your money if there are bonuses in your account, that you have not used yet or if you want to use a payment method that you have not used to fund deposits in your account yet. You can also reverse your withdrawal sum if you are not a UK client.
- How do I verify my account on Bwin?
Upload a scan/photo of your ID document (passport, driving licence or national identity card). If the address on your licence doesn’t match – you can send us a bank statement or utility bill from the last 3 months. We aim to review and process documents within 24 hours. Once verified, your account will be verified and you’ll be able to deposit, withdraw and play.