Users' Choice
All complaints (11)
This page is where we publish all of the complaints - regarding bookmakers - that we've received. For security reasons all personal data has been removed.
In addition to publishing complaints, we also share information regarding our dealings with bookmakers. For example, you will be able to find out which complaints have been solved, processed, or rejected.
List of complaints
Complaint statistics
Complaints about bookmakers
Receipt of complaints for the period
Account suspended - 12404 USD Helabet Kenya - 13 Ноября, 2024
Sir,my account was security problem. I need to verify documents on my helabet account. Since then I emailed helabet security department for 30 days and got no reply. And my problem is not resolved. My deposit/withdrawal/betting/game playing are all blocked in my account. The helabet support team replied to the mail saying that it was out of their jurisdiction to contact the helabet security department. But the security team never contacted for 30 days. I have been emailing the security team by photos of my ID card/selfies with documents/ my TIN certificate to the security team since 15 days but…
USD
12.4 K
Account suspended - 12407 USD Helabet Kenya - 13 Ноября, 2024
Sir,my account was security problem. I need to verify documents on my helabet account. Since then I emailed helabet security department for 30 days and got no reply. And my problem is not resolved. My deposit/withdrawal/betting/game playing are all blocked in my account. The helabet support team replied to the mail saying that it was out of their jurisdiction to contact the helabet security department. But the security team never contacted for 30 days. I have been emailing the security team by photos of my ID card/selfies with documents/ my TIN certificate to the security team since 15 days but…
USD
12.4 K
Payout delay - 82.67 USD - 24 Января, 2024
Name basri Surname Akinci Id 402616699 Payment amount 2502 Payment date 19.01.2024 Payment bank Akbank Payment method: instant haval3 Buyer name is Ali er Akbank reference number 042642501270 Receipt account transaction It immediately says that my money transfer has arrived, but it is not reflected in my account.
USD
82.67
Balance confiscation - 1246.59 EUR - 17 Декабря, 2023
Hello! I am contacting you because I need your help. The 88mansion bookmaker confiscated money from my account. At that moment, I had 1246.59 euros in my account. I opened the account on November 5, 2023. In that period, I made 2 deposits totaling 990.52 euros (payment was made via crypto). My profit is approx. 256 euros. I was accused of having multiple accounts and of being involved in some kind of syndicated betting for the purpose of obtaining bonuses. The current balance in my betting account is 356.44 euros. But I don't know how they calculated that amount? First…
EUR
1.2 K
Account suspended - 7900 USD - 18 Ноября, 2023
Favbet.com scammers block accounts and don't pay money!!! I had 7900 USDT left on my account, they blocked my account and took my money! Help me!!!
USD
7.9 K
Balance confiscation - 3400 USD - 17 Ноября, 2023
On November 15, I received the following message from wallacebet: Dear mykhaylo We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 3400CA$ has been removed from your balance due to the breach of the following Terms & Conditions and Promotional Term and then copied and pasted all the terms and conditions that are on their website. I have not violated anything at all, and I am ready to prove it.
USD
3.4 K
Other - 1 USD - 11 Сентября, 2023
I don't want to receive any mail from your site again, stop sending me notifications on my email
USD
1
Account suspended - 20 USD - 26 Августа, 2023
The money is not enough
USD
20
Payout delay - 3514.4 RUB - 15 Мая, 2023
Добрый день, мой аккаунт в приложении 1хstavka √ 53683203, с которого не могу вывести денежные средства 3514,40 рублей(пишу повторно, ранее в заявлениях пропустил номер счета банковской карты). Заявления 2 шт на выплату денег с игрового счета заполнил и отправил 28.04.2023 заказными письмами в г. Санкт-Петербург и г. Брянск. Предварительно отправив букмекеру на почту [email protected] фото заявлений для проверки(в ответе подтвердили, что все верно). По трек-номеру в г. Брянск заказное письмо вручено получателю 10.05.2023, а в г. Санкт-Петербург вручено 12.05.2023. Деньги по сегодня 15.05.2023 также висят на игровом счете в приложении. С почты [email protected] ответили:"Ожидайте, деньги поступят вам по банковским реквизитам,…
RUB
3.5 K
Balance confiscation - 1200 USD Coinplay - February 28, 2023
What happened: After playing for 2 weeks on the site i managed to get a balance of around 1300 USDT, which were conficasted when i tried to withdraw 900 USDT, i was told via email this "We want to inform you that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions. You can withdraw the deposited sum only." Amount Scammed: 1300 USDT Payment Method: Crypto Proof of Payment: https://imgur.com/a/VqDJWpQ PM/Chat…
Rejected
USD
1.2 K
Other - 2000 UAH - January 11, 2023
I send money via card on 09.01.2023 10:02 for amount of 2000uah Deposit is not performed. I contacted support, gave all info like receipt, exact time etc... They created issue #2325967 somewhere internally and that's all. After that every time I contact support I get same template answer: "Запрос был передан специалистам, для уточнения информации понадобиться время. Обратитесь в чат с консультантом позднее. При обращении укажите номер Вашего тикета и опишите суть обращения." And that's all, money never came to my account
UAH
2 K
Account suspended - 1500 USD - December 30, 2022
I have been answering support requests for nine months. They keep asking for the same documents over and over. They dont want to pay out
USD
1.5 K
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