22Bet Customer Care – Customer Service in 2024

22Bet has a strong brand reputation in Africa, operating in multiple countries. As customer care is a crucial aspect for each betting operator, it should not come as a surprise that this platform delivers different options to help bettors with their problems regarding bets, bonuses, and other components. Currently, Kenyan users can contact the support specialists through the following methods:

• Live-Chat
• Email
• Phone Number (also can be used for SMS)
• Social Networks

Let’s start with the live-chat option and understand how it works.

22Bet Kenya live chat is accessible from the bookmaker’s website. As you open 22bet.co.ke, you will see an Ask a Question button at the bottom of the site. Click on it to open the chat. You can then type your questions and wait until the consultant reaches you.

One of the key advantages of the 22Bet live chat is that you are not required to register or log in to address your problems. This online service works for everyone.

For example, you don’t have an account but consider opening one. You can contact the agent through live chat, ask your questions, and get assistance. What we also appreciated about this method is how quickly agents respond. It took only a minute to get a response to an ordinary question about the welcome bonus. The specialist gave a detailed answer on how to use the registration bonus, including bet types and sign-up procedure.

The only drawback we should pinpoint is the unavailability of support 24/7. Customer care representatives are available during the whole day. Nevertheless, the agent might sometimes not answer your questions as quickly as you would expect.

Emailing does not work as fast as you might expect compared to live chat. If you don’t expect an immediate answer, you can send your inquiries via the email addresses. 22Bet Kenya has a separate email for different regions, including Kenya. In this country, customers can send their emails to the following address: [email protected].

Apart from this local address, there are other emails that work for all countries where the bookie operates. Each email is designed for a specific type of query. Here is the list of available emails to contact regardless of your location:

• Customer Support contacts – [email protected]
• Security and KYC Docs contacts – [email protected]
• Privacy Support contacts – [email protected]
• Complaints and Feedback contacts – [email protected]
• Payments Support contacts – [email protected]

Apart from emailing and chatting, 22Bet also delivers a WhatsApp number, which is quite a common and popular choice for clients in Kenya.

Unlike many other betting operators, 22Bet Kenya has a special phone number to provide assistance via WhatsApp. This method is another fast alternative to approach customer care. You can call or message about any issues you face when betting or depositing at +254 (0) 712895599.

Some 22bet Whatsapp numbers offer betting and bill payment services, mainly in African countries. However, the phone numbers aren’t completely toll-free, and you might face long waits before connecting with an agent. Moreover, the phone support is provided solely in English. Call recordings, while meant for security, may cause unease for some people.

Can You Contact 22Bet Via List of Social Media Accounts?

Apart from the above-mentioned contact methods, Kenya-based clients can also try 22Bet social media pages to ask questions.

Currently, the bookie has a Twitter page (@22bet) and an Instagram account (#22bet). And what’s surprising is that you can still receive relatively quick responses, meaning 22Bet is showing a great approach for any channel created for live support.

As already mentioned, live chat is the best method if you want quick answers. The live chat agents usually respond within a minute, meaning you can get help for force majeure situations. Overall, here is the average waiting time for the 22Bet Kenya support channels:

• Live Chat support – About a minute
• Email support – 24-48 hours
• A support request from the website – 12-24 hours
• Phone support – 2-3 minutes

You may have noticed that we haven’t explained the request option directly from the 22Bet website. Let’s see how this channel works.

When you open the Contact page on the 22Bet Kenya website, you will see an application form. This is another way to file your complaints.

Type your first name, email, and message you want to send to the support. Once the form is filled out, confirm that you are not a robot and tap Send. It is worth mentioning that this method will not guarantee quick answers like live chat or phone calls.

22Bet main headquarters is located in Cyprus. In Kenya, the bookie’s office is in the capital city Nairobi.

The address of the Kenyan head office – Nairobi, 00200 KE.

22Bet Kenya is one of the few bookmakers delivering high-quality support services. Navigation on the desktop website is easy with the help of their customer support. There are multiple online and offline channels available for users to address their inquiries. From live chat and phone numbers to special applications, 22Bet is ready to assist users 24/7 and care about their problems. There are definitely some drawbacks regarding the workflow of each system. However, if you consider support as a primary value to choose a bookmaker, this operator is a perfect option.

Is it easy to reach 22bet contacts?

22Bet has organized user support in a great way that you can instantly get answers and solutions to your issues. There are different alternatives to approach the specialist, such as live chat, and those channels can suit every client.

What is the working time of 22bet support?

It depends on the method you use. Try the live chat or phone option for immediate and quick responses, as the average waiting time is about 2-3 minutes.

How long should I wait for the 22bet chat agent to respond?

Live chat support is the fastest working channel. You will need only 1 minute on average before the agent will contact you back.

Where can I find .apk files for iOS and/or Android?

Open the 22Bet Kenya site and click Find Out More from the right section. A new page will open on your screen, and you can click Download the App for iOS and Android. Afterward, you will get the .APK file, which will help you to install the app on your mobile.