How to Quickly Unblock Your Account at Bet9ja

Assessment 5/5 Player assessment 3.9/5


A wide selection of payment methods

Unique features and bonuses

Great local customer service

Bet9ja is a popular sports betting website with a large customer base in Nigeria and other African countries. With millions of users placing bets daily, it’s not uncommon for some users to encounter problems with their accounts, such as being blocked, suspended, or deleted. The objective of this article is to instruct readers on unblocking a Bet9ja account through a detailed, sequential approach. Additionally, it will outline the circumstances under which an account may be closed and offer guidance on how to reach out to Bet9ja customer service for support.

Unblock Your Account at Bet9ja Now!

Unblock Your Bet9ja Account – Step-by-Step Guide

Unblock Your Bet9ja Account - Step-by-Step Guide

If you cannot access your Bet9ja account due to a block or suspension, here is a guide on unblocking it.

  1. Visit the Bet9ja website and log in to your account.
  2. Click on the Help section at the top of the page.
  3. Select Contact Us from the drop-down menu.
  4. Choose your preferred method of communication – either email, phone, or live chat.
  5. Explain your situation with your Bet9ja account to the customer service representative and give any necessary information, such as your account details and the reason for the block or suspension.
  6. Follow any additional instructions given by the Bet9ja customer service representative to unblock your account.
  7. Wait for the problem to be resolved, then you can freely use your Bet9ja account.

It’s important to note that the time it takes to unblock your Bet9ja account can vary depending on the reason for the block and the severity of the issue. In some cases, it may take several days to resolve the problem.

When Your Bet9ja Account Can be Blocked?

Bet9ja is one of the most popular online sports betting platforms in Nigeria, offering a wide range of sports, virtual games, and casino games. However, like any other online service, Bet9ja may block your account for several reasons, such as multiple failed login attempts, fraudulent activities, or violating their terms and conditions. In some cases, it is possible to unblock it, and in others, you won’t be able to open it again.

Here are the most common reasons to block your account, with a little explanation for each:

  • Suspicious activity – if there is any suspicious activity on your Bet9ja account, such as multiple logins from different devices or unusual betting patterns, money laundry suspicions, etc., Bet9ja may temporarily suspend your account to investigate. Depending on the reason, you may be able to unblock your Bet9ja page, or it may not be possible.
  • Account verification issues – if you fail to upload the necessary documents to verify your Bet9ja account, or if there are discrepancies in the information you provide during registration, your account may be closed. You can still unblock your Bet9ja page if you give the necessary details.
  • Violation of terms and conditions – if you violate Bet9ja’s terms and conditions, such as placing bets on behalf of another person, abusing bonus offers, or using multiple accounts, your Bet9ja account may be closed without the option to unblock.
  • Payment problems – if you have outstanding winnings or issues with deposit or withdrawal, Bet9ja may suspend your account until the problem is resolved. In most such cases, you are still allowed to unblock and use your Bet9ja account.

Other reasons for blocking your Bet9ja account may include self-exclusion or responsible gambling measures, where you have requested to limit or suspend your account due to gambling addiction or other related concerns. Additionally, Bet9ja may block(without the option to unblock) your account if they suspect that you are under the legal gambling age or if you reside in a country where online gambling is prohibited.

Recover Your Account at Bet9ja!

How to Recover Your Bet9ja Account – Full Guide

How to Use Your Bet9ja Bonus

To unblock your Bet9ja account, you need to follow these turns:

  1. Visit the Bet9ja website and click on the Login button.
  2. Enter your username and password.
  3. In the event that your Bet9ja account is obstructed, a notification will appear explaining the cause for the blockage and providing instructions on how to resolve it.
  4. Follow the instructions provided by Bet9ja to unblock your account.
  5. If you are unable to unblock your Bet9ja account using the given instructions, contact Bet9ja customer care for assistance.

Should your Bet9ja account be shut down, you may request its reactivation by reaching out to their support team via email. To assist with this process, the following is a step-by-step outline for composing an unblocking request email:

  • To begin, direct your email to the Bet9ja support team. Their contact information can be found either on the Bet9ja website or at the conclusion of this write-up.
  • In the subject line, write Request to Unblock Bet9ja Account.
  • Begin the email by introducing yourself and explaining that your account has been blocked. Be sure to give your full name, email address, and phone number used in your Bet9ja account.
  • State the reason why your Bet9ja account was closed if you know it. This will help the support team to understand the issue better.
  • Provide any relevant information that may help in the resolution of the issue. For example, if you think that your Bet9ja account was locked due to a technical error, provide the error message you received, or if you think your account was closed due to a security breach, provide any suspicious activities you may have noticed on your account.
  • Ask the Bet9ja support team to unblock your account and provide a timeframe for when you expect the issue to be resolved.

There are many methods to recover your account. Next, we will discuss and give an example of what email should be sent to open your closed profile.

Draft of Email Request to Unblock Bet9ja Account

Here is an example of what your unblock message could look like:

To: [email protected]

Topic/Subject: Unlock my account

Dear Bet9ja Customer Service Team,

I am writing to request that my Bet9ja account be unblocked. My name is [Your Name], and my email address and mobile number associated with my account are [Your Email Address and Phone Number]. My account has been blocked, and I am unable to access it.

I believe that my account was locked due to [Reason for Account Blockage], but I am not sure. I am attaching all the necessary documents required to verify my account and prove my identity. Please let me know if there is anything else I need to provide to unblock my Bet9ja page.

I kindly request that you unblock my account as soon as possible so that I can continue using your services. I understand that it may take some time to resolve the issue, but I would appreciate it if you could provide me with a timeframe for when I can expect the issue to be resolved.

Thank you for your time and attention to this matter.


[Your Name]

It’s essential to provide accurate and truthful information when trying to unblock your account. Providing false or misleading information or a fake national ID card or driving license can result in further account suspension or even permanent closure, making it harder to reopen.

Bet9ja Customer Service

Customer Support & Contact Details

Bet9ja’s support is available 24 hours every day to assist you with any issues you may have. They can be reached via phone, email, or live chat. To contact them via phone, simply call the following numbers: (+234)01-3306666, (+234)01-2525555, or (+234)08099990939. If you prefer to send an email, users can reach out to them at [email protected]. For those who prefer a more immediate response, the live chat option is available on the Bet9ja site.

Bet9ja’s customer service personnel are available to assist with a variety of concerns, such as unlocking your account, confirming your account’s authenticity, and addressing any payment-related matters. They are well-trained and equipped to handle all types of user queries and are committed to providing you with quick and effective solutions.

Contact Bet9ja Customer Support Now!


Getting your Bet9ja account unblocked can be a frustrating experience, but by following the instructions and tips outlined in this article, you can increase your chances of a quick resolution. Remember to provide accurate information and follow the instructions provided by Bet9ja customer support to expedite the process. Rather than having your Bet9ja profile closed and having to unblock it, you can easily avoid having your Bet9ja account closed by following the terms of the company, but in case your account gets closed, the support team of Bet9ja will help you to unblock it.


If I request my Bet9ja account be unblocked, will my request be approved?

Bet9ja reserves the right to approve or deny requests to unblock accounts based on their terms and conditions. If your account was closed due to fraudulent activities or violation of their terms and conditions, your request to unblock your account may be denied. However, if your account was closed due to a technical error or misunderstanding, there is a higher chance that your request will be approved.

Should I include identity documents when emailing support about unblocking my account?

If Bet9ja requests identity documents to verify your account, you should provide them promptly. However, it is not necessary to include identity documents when initially emailing support about unblocking your account. You can wait for further instructions from Bet9ja customer service on how to proceed with the verification process.

Should I include the reason why I was blocked in my email to Bet9ja?

Providing an explanation for the cause of your account blockage in the unblock email to Bet9ja can aid the customer service team in gaining a clearer understanding of the matter and quickening the resolution process. If you are unsure of the reason for the blockage, it suffices to state that your Bet9ja account has been obstructed and provide the requisite information to help the customer service team identify and address the issue.

How to contact Bet9ja to unblock my account?

You can reach out to Bet9ja customer service via phone, email, or live chat to unlock your account. The contact details are (+234)01-3306666, [email protected], and live chat.

How to avoid the situation where Bet9ja blocks my account?

To avoid having your Bet9ja account blocked, ensure that you comply with their terms and conditions, use a strong and unique password, and avoid sharing your account details with anyone. You should also avoid engaging in any fraudulent activities, such as using fake identification or participating in match-fixing on your account. If you have any questions or concerns about using the Bet9ja platform, get in touch with their customer service team for guidance. In any case, you can reach them to check if it is possible to unblock your Bet9ja page.

Liana Hovhannisyan
Found a mistake?Let us know
Still have questions? Ask our experts!