Users' Choice
All complaints (8)
This page is where we publish all of the complaints - regarding bookmakers - that we've received. For security reasons all personal data has been removed.
In addition to publishing complaints, we also share information regarding our dealings with bookmakers. For example, you will be able to find out which complaints have been solved, processed, or rejected.
List of complaints
Complaint statistics
Complaints about bookmakers
Receipt of complaints for the period
Other - 500 GBP - 15 Сентября, 2024
I would like my 500 pounds back, please. It was a mistake.
Groundless
GBP
500
Payout delay - 399 USD Rubet - 2 Сентября, 2024
Good day, can you tell me how to solve the problem of payment from the Rybet casino? The point is this: I made a deposit, after the game I won 400; and ordered a payment on 05/15/2024, after which the casino requested my documents and I sent them all to them, they requested different ones several times, I have been waiting for 3.5 months, I can’t solve the issue through the chat, maybe someone can tell me through whom I can contact to solve my problem?
USD
399
Payout delay - 1864 USD - 15 Августа, 2024
On July 11, 2024 I wanted to withdraw some funds. For withdrawal support asked me to send a photo for verification to [email protected] After verification they wrote me that I should send other photos to [email protected]. On July 14 I sent a photo, on July 16 I sent an additional photo that I was asked to take. On July 17 I was asked to fill out a withdrawal form. It's been over two weeks now, no response. I've emailed [email protected] twice (last time on July 21), still no response. I wrote to [email protected] and [email protected], no response. I was told…
Groundless
USD
1.9 K
Payout delay - 300 USD - 23 Июля, 2024
I did a withdrawal on the 6th of July 2024 and it's almost 3weeks now that I waiting for my money everybody in the chatting room say use this reference number for feedback everytime they give me new reference numbers... And I'm sorry for inconvenience there is nothing that they can do they will send it through to the withdrawal agencys and I did not receive any 6digit pin only 10 reference number..so i ask for a reversal on the 8th of July and still nothing happend.
USD
300
Balance confiscation - 2.567 EUR superbet - 2 Июля, 2024
Name: CABALAU PAUL CNP: 1680327221231 Phone: 0759846452 County: 52 Address: SAT.VLADENI COM.VLADENI BL.C1 SC.B ET.2 AP.12 Subject: I did not receive the money Message: Hello, my name is Cabalau Paul and I was deceived by the betting house called SuperBet. I registered with them on 09.05.2024 and placed some combined bets and some simple bets that I won and lost and I wanted to withdraw some money from my account after they asked me to take a selfie with a sheet and with the bulletin I also sent, they asked for it on 24.05.24 and that same day I sent…
EUR
2.567
Support - 610 EUR Mostbet - 28 Июня, 2024
Dear Sir, I been running to get credit about 2 deposits of mine ... After doing emails, recordings, screenshots, customer support and many more but nothing gets on... *Looking your kind support....I got tired to....* I keep emailing to >> [email protected] # Complain Request>>> Deposit not credited 05.06.2024 (00:52:08) Pending Request No. 10106797 ----------------------------------------------- Player ID 164353287 Transection ID : 72WG3U79 Wallet : 01962526992 Agent : 01406042981 Date: 23/05/24 Time : 06:39 pm Amount- 610 (Nagad) Pls.Note : My currency is BDT Thanks in Advance,
EUR
610
Balance confiscation - 2.142 USD 1win - 14 Июня, 2024
1win Casino - I didn't receive around 180000 of INR, but money was debited from my account. Further, I provide all the details needed. I cant attach 2 bank details< but i have them
USD
2.142
Balance confiscation - 1000573321085 USD - 24 Апреля, 2024
please free online courses balance
USD
1
Bet incorrectly settled - 9500 EUR - 8 Апреля, 2024
Hello, I have been a customer of Asianconnect88 for about 1.5 years. I have been betting with PS3838, which is a Pinnacle clone and a part of Asianconnect88. My deposits exceed 42 000 EUR and I have withdrawn some 20 000 EUR. As my current balance is 0, it means that I have made a net loss of 22 000 EUR. Some weeks ago Asianconnect88 voided a winning bet without providing me any proper reason for why it was voided. The only thing mentioned was that the bets had been placed in a fraudulent manner. The bets in question were…
EUR
9.5 K
Account suspended - 114000 USD 1Xbet - 8 Января 2024
Hello,account id [ 468477463], am customer of 1xbet, my account have been locked since october 2022, so I started the process of unlocking it, i have provided my id card that have been approved, my bank statements also but in the I did an accident and had a surgery and was not able to walk for almost a year, after my rehabilitation, I constated that I can't have access to my account and even the last documents asked from security team, that I provided it but they are not answering, please assist me. thanks
USD
114 K
Account suspended - 3757 USD BC.GAME - 17 Октября, 2023
Declined withdrawal request & asked for verification. Denied verification and I can't contact them to solve the problem. Hello! Today I would like to tell you today that happened to me. I was gambling on cybersport as usual and I've won 5757 USDT, I tried to witdraw 3757 USDT and 2000USDT left on my balance. I had been waiting for 8+ hours and withdrawal request was still pending. I had made another withdraw of 2k USDT and it was delivered in less than a hour. (I use same wallet for withdrawal everytime). When I woke up, I discovered that they…
USD
3.8 K
Other - 2000 UAH - January 11, 2023
I send money via card on 09.01.2023 10:02 for amount of 2000uah Deposit is not performed. I contacted support, gave all info like receipt, exact time etc... They created issue #2325967 somewhere internally and that's all. After that every time I contact support I get same template answer: "Запрос был передан специалистам, для уточнения информации понадобиться время. Обратитесь в чат с консультантом позднее. При обращении укажите номер Вашего тикета и опишите суть обращения." And that's all, money never came to my account
UAH
2 K
Account suspended - 1500 USD - December 30, 2022
I have been answering support requests for nine months. They keep asking for the same documents over and over. They dont want to pay out
USD
1.5 K
Account suspended - 18000 EUR - November 1, 2022
Hi, I see you promote scam sites. Cloudbet is scam. I'm opening this topic on the forum to introduce you to Cloudbet scammers. 3 years ago I opened an account on Cloudbet, I made a deposit of about 0.29BTC, I played on the account and reached 0.92BTC. After that I could not log into the account. I wrote to support, and they replied that the account was frozen and that they would contact me via email. After that they stopped responding to my email. Every 2-3 months I send them an email, but no one answers, now I have decided…
EUR
18 K
Payout delay - 1856 USD - June 6, 2022
I signed up at Marathonbet.com, played for a while, and then made a profit, on May 17th they blocked the withdrawal immediately, there was no problem before, they asked me to verify (I sent all the documents they asked for), In the end I thought they would at least withdraw the deposit, but I got a reply on June 1st that the account was still being verified, I didn't break any rules, I've been contacting support continuously since then, but the answer is the same, the verification period is not specified , I don't think it makes sense to contact…
USD
1.9 K
Payout delay - 2100 EUR - May 5, 2022
I have been answering support requests for two months. They keep asking for the same documents over and over. They dont want to pay out
EUR
2.1 K
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