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Can't withdraw money due to long silence on verification issue
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On July 11, 2024 I wanted to withdraw some funds. For withdrawal support asked me to send a photo for verification to [email protected]
After verification they wrote me that I should send other photos to [email protected].
On July 14 I sent a photo, on July 16 I sent an additional photo that I was asked to take.
On July 17 I was asked to fill out a withdrawal form.
It’s been over two weeks now, no response. I’ve emailed [email protected] twice (last time on July 21), still no response. I wrote to [email protected] and [email protected], no response.
I was told several times in chat that I would be contacted, it’s been over a week, I still haven’t been contacted.
I have not received any additional information since July 17.
I want action to be taken to resolve my problem.
