Betway Customer Service – List of Contacts

Betway Nigeria
Assessment 5/5 Player assessment 3.9/5

Bonus₦500000

Wide prematch and live line

Good UX

Competitive odds


Being a punter in Betway, Nigeria, you may agree that customer care service is important to your overall experience. Since it’s an extremely helpful and demanding section of gambling, we would like to present how Betway Customer Care Nigeria works as it is dedicated to providing quality service and creating long-term relationships with players. Let’s get it started!

Contact Betway Customer Support!

What Are the Steps to Contact Betway Support in Nigeria?

Make the Most of Your Betway Affiliate Account

The first question that may come to your mind regarding any worries or complaints is how I can reach out to the team. Here is the answer:

  1. Visit the Betway Nigeria website by signing in to your created account and entering the gambling username and password.
  2. Scroll down to the bottom of the page and click on the Help button in the gambling site footer;
  3. On the Help page, you can browse through the frequently asked questions (FAQs) to see if your question has already been answered (for example, regarding deposit, welcome bonus, odds, age limits, personal account Internet access, ID verification methods, payment options, Android and IOS apps, desktop version, etc.).
  4. If you can’t find the answer to your question in the FAQs, click on the Contact Us button at the bottom of the gambling page to connect with the verified representatives.
  5. You will be redirected to the contact page to select your preferred safe methods in the available gambling markets, such as email, live chat, or phone.

Betway support is available 24/7, so you can contact them anytime to verify your complaints. It’s also important to have your account details and any relevant information about your inquiry ready when you contact the team. This will help them assist you more quickly and effectively and help you place bets easily. Did you forget anything? Maybe you have a locked account or issues with your winnings, promo codes, currency, wagering requirements, limited actions, spins, deposited money, etc. Feel free to solve it!

Now, let’s find out the main options to reach out to the bookmaker’s representatives.

Contact Betway Customer Service!

What are the Ways to get in touch with Betway Customer Service?

There are several ways to get in touch with the service. These include:

  1. Live chat: Betway has a chat feature on its computer, allowing players to chat with a customer representative in real time. To access the feature, click on the Help button at the bottom of the website, then select Live Chat from the options provided;
  2. Email: Users can also reach out to customer service by sending an email to [email protected]. This is a good option for unlocking less urgent inquiries or issues ( for example, if you won some money and want to withdraw it).
  3. Phone: Betway has a dedicated customer service phone number that customers can call to speak with a representative. The free phone number for Betway customer service is +234 1227 8860. You can send SMS as well.
  4. Social media: The bookmaker is active on social media, and customers can reach out to them on platforms such as Twitter and Facebook. Betway Nigeria Twitter handle is @BetwayNigeria, while their Facebook page is @BetwayNigeria.

No matter the problems regarding money, devices, depositing procedures, using one of the available methods, the online platform, identification steps, credited smartphone bonuses, bank promotion opportunities for a player, game range, logged account, identity verification, a bet limit, events, credit card information, logging, playing, and application issues, etc., feel free to demonstrate it. Any problem with banking options, cards, transaction ways in ₦, punters’ experience, licenses, offered features, cashback, or a certain event, sport, or stake is worth discussing and will have an optimal resolution. Do you want to know more about each option for players to pass them? Go to the next header and pay attention to it to win the hardships on your way.

List of All Betway Email Addresses

Here is a table of email addresses for customer support of the bookie:

Purpose Email Address
For general customer support [email protected]
For sportsbook queries [email protected]
For casino queries [email protected]
For technical issues [email protected]
For complaints [email protected]

It’s important to note that if you have a specific issue or question, sending a letter to the appropriate email address listed above is best to ensure that your inquiry is directed to the correct department.

Betway Numbers – Whatsapp and Helpline

Furthermore, as we have already mentioned above, the bookmaker provides Whatsapp and Helpline free numbers as well, which are:

  • Helpline: +234 1888 9302
  • WhatsApp: +234 816 822 7279

You can use these free telephone numbers to contact customer support inside the country. Note that the availability and accessibility of these contact methods may vary depending on the time of day, so it’s a good idea to check the website or your account for the most up-to-date entered contact information about free telephone numbers.

Betway Live Chat

Another way to reach the customer care team is the live chat. For that:

  1. Visit the bookmaker’s website;
  2. Click on the Help located in the top-right corner of the homepage;
  3. Click on the Live Chat;
  4. You will be prompted to enter your name and email address;
  5. Tap on the Start button;
  6. You will be connected with a customer service representative to assist with your inquiry.

The live feature is available 24/7, and it’s a convenient way to answer your questions quickly or resolve any issues you may be experiencing.

Betway Social Media Accounts

Betway has a presence on several media platforms where you can contact customer support or ask any questions about their services. Here are the links to Bookmaker’s media accounts:

  1. Facebook: https://www.facebook.com/BetwayNigeria/
  2. Twitter: https://twitter.com/BetwayNigeria
  3. Instagram: https://www.instagram.com/betway_ng

Additionally, you can use the channels to connect with the company and stay up-to-date with its latest news and offers. Note that the bookmaker may also use the channels to run exclusive contests, so it’s good to follow their accounts to take advantage of these opportunities.

Betway Headquarter Address

Even though the bookmaker is in the country, its headquarters are in Malta. Here is the address for Betway’s Malta headquarter: Betway Group, 9 Empire Stadium Street, Gzira, GZR 1300, Malta.

Now, let’s head into another aspect of your betting experience inside the country. What can you do if you complain about the bookmaker’s services?

How to Complain to Betway Nigeria?

Considering the possibility of not being satisfied by the betting experience you have in Betway, we would like to discuss some ways you can use to demonstrate your complaints and find some solutions.

  1. Contact Betway customer support: Use one of the ways mentioned above for that purpose;
  2. Escalate the complaint: If you are not satisfied with the response you receive from the representative, you can ask to escalate your complaint to a manager or supervisor. They will review your complaint and work to resolve the issue;
  3. Contact the regulatory body: If you still need more than to resolve your complaint, you can contact the regulatory body overseeing Betway Nigeria. In Nigeria, this is the National Lottery Regulatory Commission (NLRC).
  4. Seek legal advice: If your complaint remains unresolved, you may seek legal advice. You can consult a lawyer specializing in gambling or consumer protection law to explore your options further.

It’s important to note that the bookmaker takes players’ complaints seriously and will work to resolve any issues in a timely and fair manner. Always be clear and specific about your issue, provide relevant information and documents, and remain patient and respectful throughout the process.

Conclusion

To conclude, the bookmaker offers customer support services to assist punters with their inquiries, complaints, and other issues (payment transfer information, Visa, MasterCard availability, document verifying procedure, signed account problems, jackpots, withdrawal limits, etc.). The company provides multiple ways to get in touch with the support team, including a helpline number, WhatsApp number, email address, live chat, and social channels.

Betway customer support representatives are trained to assist punters with a wide range of issues, including account registration, deposits and withdrawals, betting options, and more. They are knowledgeable, friendly, and available to help punters with their queries at all times.

FAQs

How to get to the Betway contact page?

To get to the Betway contact page, visit the Betway official website and scroll down to the bottom of the homepage. Furthermore, Click on Contact Us and select one of the available options.

When is the live chat of Betway working?

Betway’s live service is available 24/7.

Does betway offer live streaming services for mobile apps?

Yes, the bookmaker offers in-play streaming services for mobile apps. The service is available for a variety of sports, including football, tennis, basketball, cricket, and more.

How to find the correct Betway number?

The information about the correct number can be found on the Betway Contact page, which provides information on the different options to get in touch with the support team.

Where can I find the Betway promotions in the apps?

To find the minimum promotions in the app, open the Betway app on your mobile device and log in to your account. Afterward,  click on the menu icon located in the top left corner of the app screen, and from the menu options, select Promotions.

Liana Hovhannisyan
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