Can I immediately proceed and deposit after registering my account?
With BongoBongo, you are open to depositing after completing the sign-up and mobile verification process. Ensured you have gone through the rules and admitted them.
How Long Does it Take to Register a BongoBongo Account?
Creating a new account with BongoBongo requires a couple of minutes. And an ID verification process can take an additional five minutes to be completed.
Using a BongoBongo Account when Traveling Abroad is Possible?
You can use your BongoBongo accounts wherever you want unless gambling is illegal in that territory. If you have received an error message, be informed that the bookmaker’s license doesn’t accept actions from the territory you are trying to place funds.
Will I be charged by BongoBongo to register a new account?
For new account creation, the bookmaker doesn’t charge any fee.
If I already have a BongoBongo account, can I register a new account from the Mobile App?
If you check the terms and conditions of the bookmaker, you will see that the bookmaker allows a single account per customer.
Do I need to register with BongoBongo to get the App?
You are not required to create a new betting account. The bookmaker provides a mobile version of their web page and mobile apps for Androids; you can find the download link at the bottom of the website’s homepage.
What bonus code should I use when registering to get the BongoBongo welcome bonus?
The bookmaker doesn’t provide a bonus code to give you a welcome offer. The only thing you need to do is to make your first deposit and apply for the bonus requirements.
How to Contact the BongoBongo Support Team to get help?
You can contact the BongoBongo support team via email at support@bongobongo.co.zm or leave your phone number on the website’s help section, and customer service will call you. Help section phone: 0973 281 689 or 0962 142 740.
How to reset the password to your account?
In case you forgot your password.
- Tap on “Forgot password?” in the login menu.
- Provide your mobile number and tap “Send Link” or “Send new PIN.”
- They will send a recovery link or PIN code.
- Please, insert(go through) it and set a new password for your account.
Alternatively, you are open to contacting the help section team agent.
“Your account has been suspended” whenever I try to log in – what should I do?
If you have received an account suspension message, it means that you have done something against the bookmaker terms or multiple used wrong details for login; contact the bookmaker’s customer care to solve your problem.
How to Change Personal Information After Registration?
You can’t change your basic personal details like your first name and last name, date of birth, the currency of your account in BongoBongo, or the country settings. However, if any details are entered incorrectly, the administration will change them and verify them upon your request.
Can I temporarily suspend my account?
To make the BongoBongo account temporarily suspended, you should refer to the help section team by sending a request email including your account details, the period for suspension, and ID documents. Your account will be suspended right after the verification process is over.
How Can I Permanently Close My BongoBongo Account?
For the BongoBongo account’s permanent closure, you should refer to the help section team by sending a request email including your account details and ID documents. Your account will be closed right after the verification process is over.