Can I immediately proceed and deposit after registering my account?
With CastleBet, you are open to depositing after completing the sign-up and mobile verification process. Ensured you have gone through the rules and admitted them.
How Long Does it Take to Register a CastleBet Account?
Creating a new account with CastleBet requires a couple of minutes. Further ID documents verification process can take an additional five minutes to be completed.
Using a CastleBet Account when Traveling Abroad is Possible?
You can use your CastleBet accounts wherever you want unless gambling is illegal in that territory. If you have received an error message, be informed that the bookmaker’s license doesn’t accept actions from the territory you are trying to place funds.
Will I be charged by CastleBet to register a new account?
For new account creation, the bookmaker doesn’t charge any fee.
If I already have a CastleBet account, can I register a new account from the Mobile App?
If you check the terms and conditions of the bookmaker, you will see that the bookmaker allows a single account per customer.
Do I need to register with CastleBet to get the App?
You are not required to create a new betting account. The bookmaker provides a mobile app of their web page for Androids; you can find the download link at the bottom of the website’s homepage.
What bonus code should I use when registering to get the CastleBet welcome bonus?
The bookmaker doesn’t provide a bonus code to give you a welcome offer. No welcome offer is available on the website at the time of publishing.
How to Contact the CastleBet Support Team to get help?
You can contact the CastleBet help team agent via email at info@Castlebet.com, fill in an email inquiry by going to your account and tapping on “Send Message“, Whatsapp +260 964 141 488 or call 0964 141 488 (+260 964 141 488, 0971 649 990 (+260 971 649 990).
How to reset the password to your account?
In case you forgot your password.
- Tap on “Forgot your password?” in the login menu.
- Provide your mobile number and tap “Get New Password.”
- They will send a temporary password.
- Please, insert it and set a new password for your account.
Alternatively, you are open to contacting the help section team agent.
“Your account has been suspended” whenever I try to log in – what should I do?
If you have received an account suspension message, it means that you have done something against the bookmaker terms or multiple used wrong details for login; contact the bookmaker’s customer care to solve your problem.
How to Change Personal Information After Registration?
You can’t change your basic personal details like your first name and last name, date of birth, the currency of your account in CastleBet, or the country settings. However, if any details are entered incorrectly, the administration will change them and verify them upon your request. To keep your changes, tap “Save.”
Can I temporarily suspend my account?
To make the CastleBet account temporarily suspended, you should refer to the help section team by sending a request email including your account details, the period for suspension, and ID documents. Your account will be suspended right after the verification process is over.
How Can I Permanently Close My CastleBet Account?
For the CastleBet account’s permanent closure, you should refer to the help section team by sending a request email including your account details and ID documents. Your account will be closed right after the verification process is over.