It is pretty normal to experience login difficulties if you registered on a certain website, regardless of the content. And MSport Ghana is not an exception. Here are some common scenarios that MSport players could face when trying to log in:
- Forgetting the password
- Suspended Account
- Losing phone number
- Unable to log in
Let’s discuss each login issue separately and understand the reasons behind them and how you can solve those issues and keep on placing bets.
Forgot Your Password
It is quite normal to forget the password that you use, and MSport has a straightforward solution for these cases.
If you fail to log in because you forgot your pass, click the Forgot Password? button under your login boxes. A pop-up window will appear on your screen, and the website will ask you to type your phone number used during the MSport registration.
As you provide it, you will receive an OTP, which should be used afterward for your number verification. You will have 59 seconds to type the OTP, which will be followed by resetting your pass. Come up with a new combination of letters, numbers, and symbols, and relog into your account.
If you have changed your phone number and your betting account is attached to the old one, contact customer support for further assistance.
Account Has Been Suspended
Usually, MSport can suspend players’ accounts for various reasons if they find out that the betting terms and conditions have been breached.
Some of the common reasons for account suspension include the age of punters (being under 18), inaccurate sign-up information, non-synchronized payment accounts, having more than one account, etc.
MSport strictly follows its rules and will act according to them if punters try to break them.
If your account is suspended, don’t hesitate to contact customer support. Only MSport specialists can help you with this issue. Ask them the reason for suspension and how you can recover your account.
Lost Your Phone Number
Difficulties will definitely arise if you lose the number you have used for the MSport registration. You can still log in and make bets, but problems will occur with the procedures requiring verification. For instance, you have forgotten your pass and want to reset it. The bookmaker will ask you to type your number to send an OTP. You will not be able to do this unless you have that number at your disposal. Again, it would be best to contact the MSport agent and try to come up with a proper solution.
Can’t Log in
First and foremost, double-check your credentials. You might have typed the wrong credentials (used caps lock when entering the password). Also, look at the country code, as MSport operates in other locations as well, and ensure that the code is set for Ghana.
If your MSport credentials are correct, pay attention to the internet connection, as it might be unstable when you are trying to open your account.
These are the basic circumstances if you cannot log in. Otherwise, your sports account might be suspended, and try to understand the case with the MSport customer service representative.