Having restrictions on the accounts is an expected and normal practice for companies in the industry. Since customers get caught in fraud attempts, it’s important that Bet365 tracks all accounts’ behaviors and sometimes restricts them from entering the account again.
Your Account is Closed
Your account can be closed by Bet365 without giving you any justification or reason. Bet365 has this written in their Terms and Conditions and is in power to do it anytime. So, if you clearly remember your login and password but still cannot login to the system, you can reach out to customer care to understand whether they have closed your account.
Voluntary Account Restriction
In this case, you decide to restrict your account for some time. You can select the period, and your account will be recovered whenever possible.
Limit on Your Account
Bet365 can set some limits on your account. For example, the limits can be related to deposit or withdrawal limitations for certain games, markets, odds, etc.
Winning limit
Bet365 can also set a limit on your winnings. If Bet365 tracks and notices any fraud, they are in power to limit your winnings.
Duplicate Bet365 Account
If Bet365 notices that you have duplicate accounts or that you still run two completely different accounts, they have restricted one of the accounts.
Arbitrage
If the company notices that you take advantage of the odds in different markets, match deals with numerous others, and gain profit from the tournaments; they’re in power to restrict your account.
Your Current Region is Not Supported
You can use VPN for access. Otherwise, it cannot be accessed. There might be regions where the website might not be available.
You Forgot Your Username or Password
If you forgot your username or password, you could simply recover them from the login page. However, if you fail both of them, there would be no way to recover the account, and it can be restricted when it’s not being used for a long time.
Too Many Unsuccessful Login Attempts
When you have at least three unsuccessful login attempts right after one another, the system will recognize you as a robot and might restrict your account for some time. If you notice an issue after the first login attempt, follow the error message or at least try a few minutes later.
Account Verification Incomplete or Pending Confirmation
When registering an account, make sure to pass all the steps successfully. There are several steps for account verification. If any of those steps are missed, the account can be restricted.