We introduced the main reasons for account limitations above. Let’s dive a bit deeper to understand the most common cases and causes for Bet365 to restrict or close your account in detail.
You Have Won Too Much, or You Have Abused Bonuses and Promotions
Bookmakers will not tell customers about restricting their accounts for wins. However, we all know that betting organizations are established with the purpose of making money, so when a user shows consistency in winning, it is not very good from the business perspective, and the bookmaker takes action to control and balance the results of that user.
The big part of the users who win too much are either using safe bet strategies or abusing promotions, finding holes in the system. Punters will always find ways to make strategies that guarantee good income. In this case, bookmakers use soft methods to prevent users from winning too much, such as limiting the stake they can bet, setting a maximum limit for wins, or blocking the markets and combinations they use for safe bets.
For abusing or misusing promotions, your account can be closed until you contact the customer support team for clarification.
You Have Ignored Bonuses and Promotions
It may be surprising for some players, but not only can abusing bonuses lead your account to be blocked, but also if you ignore them. The bookmaker is interested in keeping their customers entertained, and when someone loses too much, they encourage them with bonuses. However, for most bonuses, you need to wager the cash to be able to withdraw it, and wagering means a high chance of losing the money to the bookmaker. When a customer doesn’t use hisher bonus, the cash remains unused, which is also not good for the business, and the bookmaker can close your account to get the bonus amount back into circulation.
This is a rare case, but completely ignoring the bonuses and promotions can lead your account to closure.
They Suspect Arbitrage
Arbitrage or arbing in betting is the term for implementing safe bet strategies that will bring small profit but are almost 100% guaranteed from losing. This is the most common headache for every bookmaker, as no matter how they regulate market combinations, hardcore bettors will always find options to create and exploit those strategies. If you are betting in such a way, please be extremely careful so your account is not blocked or deleted. If you are suspected of arbitrage, your winnings, withdrawals, and betting stakes can be limited as well.
You Are Suspected to Be a Professional Bettor
Professional bettors are the people who make their living on betting. These are usually people who understand one or several sports extremely well and use their knowledge and experience to make a real profit from it. Everything they do is legal and in terms of the bookmaker.
Bet365 is not interested in banning those people, but it will surely place limitations, such as maximum daily or weekly withdrawal limits, maximum winning limits, etc.
You Are Betting Unusual Amounts, and Your Bet365 Account is Limited
The most dangerous case in this topic is money laundry. Bookmakers face this issue very often, so being a legal bookmaker, Bet365 has account monitoring teams to keep track of your deposits, withdrawals, stakes, odds of your bets, etc. Indicators of money laundering are inconsistent deposits and withdrawals, safe odds, single bets with high stakes and low odds, etc.
If they notice unusual financial flows in and out of your account, they will start a detailed investigation, and in that period, your account will be closed. In this case, you need to contact the customer service team and clarify the issue. They may need you to provide information and your document picture.
If everything is good, your account will be opened after the checks.
Your Are Suspected to Have Multiple Accounts
The Bet365 policy allows only one account per customer, so if you have multiple accounts, one of them will be closed permanently. Meanwhile, you can continue to use the other one.