Can I immediately proceed and deposit after registering my account?
With WinPrincess, you are open to depositing after completing the sign-up and ID document verification process. Ensured you have gone through the rules and admitted them.
How Long Does it Take to Register a WinPrincess Account?
Creating a new account with WinPrincess requires a couple of minutes. An ID verification process can take 72 hours to be completed.
Using a WinPrincess Account when Traveling Abroad is Possible?
You can use your WinPrincess accounts wherever you want unless gambling is illegal in that territory. If you have received an error message, be informed that WinPrincess’ license doesn’t accept actions from the territory you are trying to place funds.
Will I be charged by WinPrincess to register a new account?
For new account creation, WinPrincess doesn’t charge any fee.
If I already have a WinPrincess account, can I register a new account from the Mobile App?
If you check the terms and conditions of WinPrincess, you will see that the bookmaker allows a single account per customer.
Do I need to register with WinPrincess to get the App?
You are not required to create a new betting account. WinPrincess provides mobile apps for Androids and iOS; you can find the download link at the top of the website’s homepage.
What bonus code should I use when registering to get the WinPrincess welcome bonus?
The bookmaker doesn’t provide a bonus code to give you a welcome offer. The only thing you need to do is to make your first deposit and apply for the bonus requirements.
How to Contact the WinPrincess Support Team to get help?
If you wish to connect with WinPrincess’s customer care team, you should use their live chat, mobile: +255 746 983 800, WhatsApp: +255 768 045 860, email: support@winprincess.co.tz, or fill in an email enquiry.
How to reset the password to your account?
To reset your forgotten password.
- Go to the “Forgot password?” page by tapping the lock icon.
- Provide your mobile and tap “SEND SMS VERIFICATION CODE”.
- They will send you the recovery code.
- Insert it and create a new password for your account.
Alternatively, you are open to contacting the help section team agent.
“Your account has been suspended” whenever I try to log in – what should I do?
If you have received an account suspension message, it means that you have done something against the bookmaker terms or multiple used wrong details for login; contact WinPrincess customer care to solve your problem.
How to Change Personal Information After Registration?
You can’t change your basic personal details like your first name and last name, date of birth, or the currency or the country settings of your account in WinPrincess. However, if any details are entered incorrectly, the administration will change them and verify them upon your request.
Can I temporarily suspend my account?
To make the WinPrincess account temporarily suspended, you should refer to the help section team by sending a request email including your account details, the period for suspension and ID documents. Your account will be suspended right after the verification process is over.
How Can I Permanently Close My WinPrincess Account?
For the WinPrincess account’s permanent closure, you should refer to the help section team by sending a request email including your account details and ID documents. Your account will be closed right after the verification process is over.