Can I immediately proceed and deposit after registering my account?
With Betxchange, you are open to depositing after completing the sign-up and FICA verification process. Ensured you have gone through the rules and admitted them.
How Long Does it Take to Register a Betxchange Account?
Creating a new account with Betxchange requires a couple of minutes. A FICA verification process can take an additional ten minutes to be completed.
Does the Betxchange Register Require FICA?
The bookmaker does require FICA verification. If you fail to complete FICA verification, your account creation request will be refused.
Using a Betxchange Account when Traveling Abroad is Possible?
You can use your Betxchange accounts wherever you want unless gambling is illegal in that territory. If you have received an error message, be informed that the bookmaker’s license doesn’t accept actions from the territory you are trying to place funds.
Will I be charged by Betxchange to register a new account?
For new account creation, the bookmaker doesn’t charge any fee.
If I already have a Betxchange account, can I register a new account from the Mobile App?
If you check the terms and conditions of the bookmaker, you will see that the bookmaker allows a single account per customer.
Do I need to register with Betxchange to get the App?
You are not required to create a new betting account. Currently, the bookmaker doesn’t provide any mobile version or App, but we hope they will soon provide a proficient option to make betting on their platform more comfortable.
What bonus code should I use when registering to get the Betxchange welcome bonus?
The bookmaker doesn’t provide a bonus code to give you a welcome offer. The only thing you need to do is create your account and apply for the bonus requirements.
How to Contact the Betxchange Support Team to get help?
If you wish to connect with the bookmaker’s customer care team, you should use their live chat, email: customercare@betxchange.co.za, or phone: 011 712 4716.
How to reset the password to your account?
To reset your forgotten password.
- Go to the “Lost your password” page in the login menu.
- Provide your email on the required field and tap “CONTINUE.”
- Check your email to see the recovery instructions sent to you.
- Follow the instructions and create a new password for your account.
Alternatively, you are open to contacting the help section team agent.
“Your account has been suspended” whenever I try to log in – what should I do?
If you have received an account suspension message, it means that you have done something against the bookmaker terms or multiple used wrong details for login; contact the bookmaker’s customer care to solve your problem.
How to Change Personal Information After Registration?
To update your personal details, log in to your account, go to the “My Account” section, tap “Personal Details,” and change the fields you need. To keep your changes, tap “SAVE CHANGES.” You will be unable to change your username, customer ID, and currency. Alternatively, contact the customer care team to gain help.
Can I temporarily suspend my account?
To make the Betxchange account temporarily suspended, you should refer to the help section team by sending a request email including your account details, the period for suspension, and ID documents. Your account will be suspended right after the verification process is over.
How Can I Permanently Close My Betxchange Account?
For the Betxchange account’s permanent closure, you should refer to the help section team by sending a request email including your account details and ID documents. Your account will be closed right after the verification process is over.