The investment of 2500 TL I made on 19.01.2024 has not been transferred to my account for 5 days.

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Name basri
Surname Akinci
Id 402616699
Payment amount 2502
Payment date 19.01.2024
Payment bank Akbank
Payment method: instant haval3
Buyer name is Ali er
Akbank reference number 042642501270
Receipt account transaction
It immediately says that my money transfer has arrived, but it is not reflected in my account.