Bet9ja Contacts And Customer Service (2023)

Assessment 5/5 Player assessment 3.8/5


A wide selection of payment methods

Unique features and bonuses

Great local customer service

Bet9ja has skyrocketed to the top of Nigeria’s online sports betting industry, offering an impressive selection of markets and sporting events for its ever-growing community. When it comes to placing wagers on any online betting site, the quality of the customer service is paramount. In this article, we will provide a comprehensive review of the bookmaker’s support services and contact options available for customers; as well as offer an easy-to-follow guide on filing complaints with them. Our findings are summarized at the conclusion of our research.

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Bet9ja Customer Service Review 2023

Bet9ja Customer Service

The quality of customer service is a crucial aspect of any online betting site. The assistance provided by the bookmaker’s support team has a mixed reputation, with some accounts reporting positive experiences while others have complained of poor service. Our team conducted a thorough review of Bet9ja’s customer care and contact options to provide a comprehensive overview of the service.

Bet9ja Contact Options

The most notable feature of the Bet9ja care system is the number of possible contact options for customers who need assistance. These include live chat, 24/7 phone, and email support. Each method has its advantages and disadvantages, and the best one to use depends on the customer’s needs and preferences.

An alternative way to reach out to the bookmaker is their Twitter page: Bet9jaHelp and their address is 9 Funsho Williams Avenue, Ojuelegba Bus stop, Lagos, by Fire Service Station.

Bet9ja Live Chat Support

The live chat is one of the fastest and most convenient ways to reach out to the bookmaker. It is available 24/7, and customers can access it by clicking on the Live Chat button located at the bottom right-hand corner of the website. The chat support team is responsive, and customers can expect a quick resolution to their issues. The good part of the live chat is you don’t have to log in to your account to be able to write to them.

We have to mention a couple of negative reviews of accounts that waited for a long time to get a reply.

Bet9ja 24/7 Phone Support

Bet9ja also provides 24/7 help via telephone to its users. Nigerian users can call the care team by dialing the following numbers: (+234)01-3306666, (+234)01-2525555, or (+234)08099990939. It is a good solution for clients who prefer to speak with a live agent and need more personalized assistance. It is also a quick contact option, which takes a maximum of a couple of minutes to respond in peak hours and a couple of seconds at other times. The numbers can always be found on the website.

Bet9ja Email Support

The bookmaker provides support to users who prefer to communicate via e-mail. Customers can send letters to the address [email protected], and the support center will respond within 24 hours. It is a good alternative for clients who have non-urgent queries that require a lot of important details or need to attach files or screenshots to their inquiries.

Bet9ja Complaints

Bet9ja Complaints

Despite Bet9ja’s efforts to provide excellent service, some customers may still encounter issues or complain about some issues. The website has a dedicated complaints department that handles all clients’ negative reviews or bad experience issues. To file a complaint, users can fill out the form on the Contact Us page of the website, or they can send an e-mail or even call via the mentioned telephone number and live chat. The department is committed to resolving any complaint in a timely and satisfactory manner.

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Bet9ja Customer Support Summary

Overall, Bet9ja provides a comprehensive range of ways to reach out to its customers. The live chat is fast and convenient, and telephone support is available 24/7. E-mail care is also an excellent option for clients with non-urgent queries. The complaints department is committed to resolving all complaints in a satisfactory manner. While the quality of the assistance provided by the company is mixed, the customer support team is generally responsive and committed to resolving user issues.


In this section, we’ll answer some common questions about the topic.

Why do people call Bet9ja?

This is a very subjective question, and there can be plenty of various reasons to contact the bookmaker, such as to inquire about the status of their account to report issues or problems with the website or mobile app, to ask for help with deposits or withdrawals, to get information about current promotions or bonuses and many more. The reasons to contact can be any: the important thing is that you will get appropriate care for your issues.

What is the most popular contact option on Bet9ja?

Live chat support is the most popular option to reach out to the bookie’s agents. It’s quick, easy, and available 24/7, and you don’t have to log in to your account to be able to write to them. Many users prefer this method because they can get their questions answered or issues resolved in real-time from their accounts.

How to give feedback to Bet9ja customer care?

If you want to give feedback to Bet9ja customer care, you can do so by contacting them through any of the available methods. You can provide feedback on a recent service interaction or offer suggestions for how they can improve. The bookmaker values account feedback and uses it to continuously improve the quality of provided assistance.

Liana Hovhannisyan
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