As we have already mentioned above, terminating your Bet9ja account requires the help of direct participation of the customer support team. The two most convenient and efficient ways to do so and close your personal room are to reach them via the contact form presented on the website or the official electronic mail address. Note that it’s possible to close your account via your mobile phone as well.
Delete Bet9ja Account by Live Chat
Unfortunately, Bet9ja doesn’t offer live chat on the website. Therefore, you can’t reach customer support in that way.
Delete Bet9ja Account by Email
One of the options to have a direct and easy connection with the betting company’s representatives is to email them with the address cs@mybet9ja.com. Write delete my Bet9ja account/terminate the account in the Topic field. Furthermore, in the message field, express your intention of getting rid of your personal data on the platform, clearly stating the reason for your action. The company usually answers email messages within 24 hours.
Email Account Deactivation Template
The email account deactivation template can look like this:
To: cs@mybet9ja.com
Topic/Subject: Delete my Bet9ja account/Terminate the account
Dear Bet9ja representatives,
I am Name Surname, and I have been a user of Bet9ja for a certain period (my account ID is *******).
I would like to ask you to delete my account and, consequently, my personal data on the platform because ___ (state why you wish to delete your Bet9ja account).
Username: ___ (the one provided during the registration procedure)
Email: ___
Best regards,
__ (full name, username, or email)